As a licensed betting operator regulated by the KZN Gaming and Betting Board, Goldrush Phoenix is committed to upholding the highest standards of responsible gambling. We believe that gambling should always be enjoyed as a form of entertainment, not as a means to solve financial problems or create unnecessary stress. To ensure this, we provide tools and resources to help players manage their gaming habits and stay in control.

We strictly prohibit gambling for anyone under the age of 18 and encourage all players to familiarise themselves with the principles of responsible gambling. If you or someone you know requires assistance, the National Responsible Gambling Programme (NRGP) offers free, confidential support through their toll-free helpline at 0800 006 008.

Playing Responsibly

To maintain a safe and enjoyable experience, we encourage players to follow these top tips for responsible gambling:

Set a budget: Decide how much you can afford to lose before you start playing.
Stick to your limits: Never exceed the amount of time or money you have set aside for gambling.
Keep it fun: Treat gambling as entertainment, not as a way to make money.
Don’t chase losses: Accept that losses are part of gambling and resist the urge to win them back.
Understand the risks: Familiarise yourself with the rules and risks of the games you play.

By adopting these habits, you can ensure that gambling remains a positive and enjoyable activity.

Self-Exclusion Options

We understand that some players may need additional tools to manage their gambling habits. Goldrush Phoenix offers several self-exclusion options to help players take a break or limit their activity:

Cooling-Off Period: Suspend your account for a minimum of 24 hours.
Temporary Suspension: Suspend your account for at least one month.
Temporary Self-Exclusion: Suspend your account for a minimum of six months.
Permanent Self-Exclusion: Close your account permanently, ensuring you no longer have access to our services.

To request any of these options, email [email protected]. Once we receive your request, we will verify it and action your exclusion within 48 hours.

Account Management and Monitoring

We provide access to detailed account activity, allowing you to monitor your deposits, bets, wins, and losses. This transparency helps you stay aware of your gambling habits and make informed decisions.

Additionally, you can request a block on specific games. To do so, complete an indemnity form, and we will process the request within 48 hours. Should you wish to unblock a game, you will need to submit a written request.

Gambling Self-Assessment

If you are unsure about your gambling habits, we recommend taking a self-assessment test to better understand your level of play. This confidential test will help you evaluate whether your behaviour requires adjustment or professional support.

Support and Resources

Goldrush Phoenix fully supports the National Responsible Gambling Programme, which provides counselling, treatment, and education for individuals affected by problem gambling. All services are free of charge, and outpatient treatment is covered by the programme.

Remember, gambling is more enjoyable when it’s for fun. Stay in control, set limits, and play responsibly. If you need assistance, contact the NRGP helpline at 0800 006 008. For additional information, visit the National Responsible Gambling Programme website.