Terms

1. Introduction

These Terms and Conditions govern the use of the Goldrush Phoenix website (https://goldrushphoenix.co.za/), including all content, services, and transactions conducted through the platform. By accessing or using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, please discontinue use of the website immediately.

Goldrush Phoenix reserves the right to modify or update these Terms at any time. Users are responsible for regularly reviewing this document to stay informed of any changes. Continued use of the website after modifications constitutes acceptance of the revised Terms.

For any inquiries, please contact: 📧 Email: [email protected]
📞 Phone: 031 109 0588
📍 Address: Acropolis Mall, 91 Parthenon St, Starwood, Phoenix, 4068

2. Definitions

For the purposes of these Terms:

• “Website” refers to https://goldrushphoenix.co.za/ and all associated pages, content, and services.
• “User” refers to any individual, visitor, or entity accessing the Website.
• “Services” include all digital content, gaming features, and promotions made available through the Website.
• “Personal Information” refers to data collected in compliance with Protection of Personal Information Act (POPIA), such as names, email addresses, and transaction details.
• “Third-Party Services” refer to external platforms linked to Goldrush Phoenix for which we bear no responsibility.
• “Agreement” refers to these Terms and Conditions and any incorporated policies.

3. Compliance with Applicable Laws

Goldrush Phoenix operates in accordance with South African laws, including but not limited to:

• Protection of Personal Information Act (POPIA) – Governing data collection and privacy.
• Consumer Protection Act (CPA) – Ensuring fair transactions for users.
• Electronic Communications and Transactions Act (ECTA) – Regulating online interactions.

Users confirm that they are aware of and agree to abide by these laws while using the website.

4. Privacy and Data Protection

Goldrush Phoenix is committed to protecting your personal information in compliance with POPIA. By using the website, you consent to our collection, storage, and processing of your data as outlined in our Privacy Policy.

4.1 Collection of Personal Data

We may collect data through:

• Account registrations, transactions, and customer inquiries.
• Automated tracking technologies (e.g., cookies, analytics tools).
• Third-party integrations (e.g., payment processors, marketing tools).

4.2 Use of Data

Your personal information may be used for:

• Processing transactions and providing gaming services.
• Enhancing website functionality and user experience.
• Sending promotions or updates (with the option to opt out).
• Legal compliance and fraud prevention.

Goldrush Phoenix does not sell or rent personal data to third parties.

4.3 User Rights Under POPIA

Users have the right to:

• Access, correct, or delete their personal data.
• Withdraw consent for data processing at any time.
• Object to direct marketing.
• Lodge complaints with the Information Regulator of South Africa.

To exercise these rights, contact [email protected].

5. Acceptable Use of the Website

Users agree not to:

• Engage in fraudulent, illegal, or malicious activities.
• Attempt to gain unauthorised access to our systems.
• Introduce harmful code (e.g., malware, viruses).
• Scrape, mine, or harvest data without permission.
• Post defamatory, offensive, or misleading content.

Violations may result in account suspension, restricted access, or legal action.

6. Intellectual Property Rights

All content on the website—including text, images, logos, and software—is the exclusive property of Goldrush Phoenix or its licensors. Users may not:

• Copy, reproduce, or distribute website content without permission.
• Remove copyright or trademark notices.
• Embed or mirror website content without consent.

Limited personal use is permitted, provided proprietary notices remain intact.

7. Transactions and Payments

All transactions conducted through the website are subject to the following terms:

• Order Confirmation: Orders are binding upon successful payment processing.
• Pricing & Availability: Goldrush Phoenix reserves the right to modify prices and availability without notice.
• Fraud Prevention: Suspicious orders may be cancelled.
• Payment Security: Payments are processed via secure third-party platforms.

Refunds and returns are governed by our Refund and Return Policy.

8. Consumer Protection and Refund Policy

8.1 Consumer Rights Under the CPA

Users have the right to:

• Fair pricing and clear product descriptions.
• Refunds or exchanges for defective services.
• Cancel transactions within five (5) business days if initiated through direct marketing.

8.2 Return & Refund Conditions

Customers may request a refund within 7 days, subject to:

• Items being unused and in original condition.
• Proof of purchase provided.
• Refunds processed within 14 days of return approval.

Non-refundable items include digital content, promotions, and personalized services.

9. Limitation of Liability

Goldrush Phoenix is not liable for:

• Service interruptions or data loss.
• User actions based on website content.
• Third-party website links or services.
• Indirect or consequential damages from website use.

Where permitted by law, Goldrush Phoenix’s total liability is limited to the amount paid by the user for the relevant service.

10. Dispute Resolution and Governing Law

10.1 Governing Law

These Terms are governed by the laws of South Africa.

10.2 Jurisdiction

All disputes will be resolved in South African courts, unless alternative dispute resolution is agreed upon.

10.3 Mediation & Arbitration

Where feasible, disputes may be settled through mediation or arbitration per Arbitration Foundation of South Africa (AFSA) rules.

11. Service Availability and Modifications

Goldrush Phoenix does not guarantee uninterrupted access to the website. Temporary disruptions may occur due to:

• Scheduled maintenance.
• Technical failures beyond our control.
• Force majeure events (e.g., natural disasters, strikes, cyberattacks).

Goldrush Phoenix reserves the right to modify, suspend, or discontinue any part of the website without prior notice.

12. Amendments to Terms and Conditions

Goldrush Phoenix may update these Terms at any time. Significant changes will be communicated via:

• Website notifications.
• Email alerts (for registered users).

Users are encouraged to review the Terms periodically. Continued use of the website after updates constitutes acceptance of the revised Terms.

13. Contact Information

For inquiries, complaints, or legal concerns, contact: 📧 Email: [email protected]
📞 Phone: 031 109 0588
📍 Address: Acropolis Mall, 91 Parthenon St, Starwood, Phoenix, 4068

For formal complaints regarding data privacy, users may also contact the Information Regulator of South Africa at https://inforegulator.org.za/.